CARE India Solutions for Sustainable Development (CISSD) has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. CISSD expects that all donors will exercise due care and diligence while making donations. CISSD also recognizes that a donation may be made erroneously or donors may change their mind. CISSD will examine request for refund of donation and endeavor to make the refund. CISSD may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.